Publication: The development and effectiveness of web-based psychological capital intervention on the mental well-being of tourism workers during the COVID-19 pandemic
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Issued Date
2023
Resource Type
File Type
application/pdf
Rights Holder(s)
มหาวิทยาลัยศรีนครินทรวิโรฒ
Bibliographic Citation
BMC Psychology. Vol 11, No.1 (2023)
Suggested Citation
Sumalrot T., Suwanwong C., Pimthong S., Surakarn A., Chiangkhong A., Khunakorncharatphong A. The development and effectiveness of web-based psychological capital intervention on the mental well-being of tourism workers during the COVID-19 pandemic. BMC Psychology. Vol 11, No.1 (2023). doi:10.1186/s40359-023-01189-0 Retrieved from: https://hdl.handle.net/20.500.14740/12373
Other Contributor(s)
Abstract
The current COVID-19 situation has forced many tourism businesses to close. Tourism workers have suffered chronic stress, discouragement, despair, and failure to find solutions for their businesses, resulting in deteriorating mental health. A psychological capital intervention (PCI) is therefore deemed necessary as it promotes the mental well-being of tourism workers. This article reports the development of a web-based PCI for the mental well-being of tourism workers and an investigation of its effectiveness using a mixed-methods intervention design. A qualitative approach was used to develop the intervention by conducting interview techniques with 20 tourism entrepreneurs. A content analysis was carried out. The intervention was tested through an experimental research design. The sample comprised 600 tourism workers who undertook a web-based PCI. Data on their mental well-being were collected before the intervention and 1 month afterward and analyzed using ANCOVA. The research revealed that 4 themes are needed for the intervention: having a goal, tolerance of difficulties, inspiration from a role model, and the appropriate way of thinking. An effectiveness examination showed that the web-based PCI improves mental well-being scores significantly. In conclusion, this web-based PCI, which focuses on developing strengths, effectively improves the mental well-being of tourism workers facing difficulties during the COVID-19 pandemic. © 2023, The Author(s).