User-Centered Design of Mobile Application Model for Academic Library Services

Abstract

This research aims to develop a model of mobile application based on user-centered design for academic library services in Thailand. The research sample consists of five hundred undergraduate students selected by two-stage sampling according to the universities and the student levels to define the needs. The other sampling group consists of ten experts for evaluating the model. The data collection was conducted through questionnaires and an evaluation form and was analyzed by descriptive statistics such as arithmetic mean and standard deviation. The results revealed that users’ needs of services were identified in four groups: circulation service (Mean = 3.99), information searching (Mean = 3.97), library facilities (Mean = 3.87), and library public relations (Mean = 3.87). A model was developed from these needs and was then evaluated by the experts. The overall quality is at the highest level (Mean = 4.34) whereby the utility (Mean = 4.53) and propriety (Mean = 4.43) are at the highest level while the feasibility (Mean = 4.20) and accuracy (Mean = 4.20) are at the high level. © Springer Nature Switzerland AG 2019.