Analysis of the possible relationship model between knowledge management and job satisfaction: Aligning and developing a model as a guideline for service staff management in the aviation industry

Abstract

This study examines the relationship between knowledge management in the aviation industry and job satisfaction among service staff through a literature review. This authors surveyed the relationship model while reversing to job satisfaction, which allowed them to develop a guideline for organizational knowledge management and the process of achieving satisfaction from practice guidelines, as well as other factors that contributed to developing the model apart from the two aforementioned variables, especially the changes from the situation that promote the continuous development of the knowledge management model because good management practices would lead to good organizational behavior and performance. Therefore, the context in which the study is conducted is the aviation industry because it has been severely affected by the crisis. The relationship management model must integrate management approaches into employee requirements by means of lessons learned from sample case studies. © 2022, IGI Global.