การศึกษาประสบการณ์และความต้องการผู้ใช้: แนวทางการออกแบบบริการห้องสมุดกระทรวงแรงงาน

Abstract

This research aims to explore the user experiences and needs regarding the services of the Ministry of Labour Library. Purposive sampling was used to choose 30 users from different divisions within the Ministry of Labour, as well as one labour academic. The research tools consisted of user behavior observation questionnaires, interview guides, and user path mapping templates. The findings revealed that the majority of users have previous library experience,such as borrowing and returning materials, searching for information resources, using reading areas, and utilizing reference and research support services for academic work and other needs related to information. However, various obstacles and challenges were found, including issues related to the physical environment, information resources, service quality, technological infrastructure, and staff. The study suggests approaches to designing new library services, such as developing flexible and accessible services, creating multifunctional spaces to accommodate diverse usage behaviors, increasing the number and expertise of library staff, expanding and updating information resources, and enhancing digital technology systems to better meet user needs.