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Browsing by Subject "e-commerce"

Browsing by Subject "e-commerce"

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  • Machine Learning Approach to Predict E-commerce Customer Satisfaction Score 
    Wangkiat P.; Polprasert C. (Institute of Electrical and Electronics Engineers Inc., 2023)
    In this paper, we investigate the performance of machine learning (ML) to predict customers' satisfaction score from the sales dataset collected by Olist, the Brazilian e-commerce company. Customer satisfaction score is ...